We have and exciting new opportunity with a client in Virginia Beach, VA for a Restoration Coordinator!
Job Duties entail but are not limited to:
- Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service
- Ensure timely and efficient delivery of services to customers
- Monitor service requests and assign technicians to appropriate jobs
- Communicate with customers to schedule appointments and provide updates on service status
- Maintain accurate records of service requests, work orders, and customer interactions
- Collaborate with other departments to ensure smooth service delivery
- Identify opportunities for process improvement and implement changes as needed
Qualifications:
- Exceptional customer service and time management skills
- Organized and detail-oriented
- Comfortable with technology and MS Teams / Office 365
- 3+ years of office and administrative experience
- Scheduling or dispatching experience is preferred
- Experience in construction or related industries is highly desirable
- Able to problem solve and assist in conflict resolution
- Experience in MICA, RMS, and Xactimate is required
Schedule:
- Monday – Friday 7:30am-4pm
Pay:
- $17-$19/hr based on experience
