Job Description
The Service Writer is responsible for the coordination of repair and service of luxury motorhome/motorcoaches. The essential functions of the Service Writer position require clear and professional communication with our customer base to deliver an exceptional customer service experience. The Service Writer must also clearly and effectively communicate with the Service Technicians to ensure timely and correct repair and service. A basic understanding of the layout, and construction of motorhomes/motorcoaches as well as the various systems is required. Availability to work overtime and weekends as well as potential overnight travel is a must.
Essential Duties and Responsibilities
- Answer incoming calls from customers to schedule appointments and enter scope of work needed.
- Provide status updates to customers
- Data entry of all RO information from customers and technicians
- Write detailed and accurate work orders that encompass the work to be completed and ensure customer sign-off and approval
- Recommend additional service and parts to customers
- Work with service technicians to ensure a complete understanding of the work to be performed
- Enter work performed into service program tracking time and work completed
- Facilitate the ordering of parts needed for repairs and recording of items ordered onto the work orders
- Interface with insurance and third-party warranty providers as needed for service work
- Submit and track warranty claims and ensure company receives compensation
- Schedule and monitor subcontractors as needed for repairs
- Perform quality control on all work performed in the service department prior to customer pick-up
- Process payments on completed work orders
Qualifications and Education Requirements
- High School Diploma
- Customer service experience, minimum of 2 years
- Proficient with computer and keyboard skills as well as MS Office programs
- Excellent communications and customer service skills
- Ability to multi-task with ever changing priorities within team environment
- Detail oriented and organized
- Valid driver’s license
- Must possess a knowledge of motorhome systems
Schedule:
- Expected hours: 40 – 50 per week
- Monday- Thursday 7am-5:30pm with possible OT on Fridays
Pay:
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